Help and advice for Installing Skylines Toolset

Not recognising my serial or license properly

Not recognising my serial or license properly

Postby stev1rob » 13 Nov 2015, 12:26

Hi, Upgraded to windows 10 and when I tried to upgrade to the new build, Skyline wouldn't have any of it. I think i got rid of most of the old skyline and done a clean install but when going to activate it again its saying the license cannot be located or matched against my laptop. Tried to input my serial and email again but still not letting me activate it.

IS there anyway for me to deactivate my license and then activate it again. Im probably asking something that'a already been brought up.

cheers.
stev1rob
Skyline Novice
 
Posts: 6
Joined: 09 Aug 2015, 07:49

Re: Not recognising my serial or license properly

Postby SolarPortal » 13 Nov 2015, 12:31

Hi stev1rob,

Please PM me your serial number and i will reset it for you :)

Hope this helps :D

Edit: We were going to build a deactivation system in the store, but have not found time to do it yet. But its also easy to reset these licenses :)
Conceive, Quantify & Do!
Skyline Game Engine - Lead Developer.
Please provide as much information as possible when asking for help.


Specs: OS: Win 10 64bit, CPU: Intel i7 3770 3.4ghz x 4 core(8 threads), GPU: Nvidia GTX 1060 6GB, Ram: 16gig DDR3, Windows on 250gb Samsung Evo 860
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SolarPortal
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Re: Not recognising my serial or license properly

Postby stev1rob » 13 Nov 2015, 13:02

Pm'd you, solar, and thanks. Yeah, a deactivator would be good then it lets us do it ourselves if we run into any of these problems again and saves you time from doing it.
stev1rob
Skyline Novice
 
Posts: 6
Joined: 09 Aug 2015, 07:49

Re: Not recognising my serial or license properly

Postby SolarPortal » 13 Nov 2015, 13:05

All sorted m8 :)

It's something that will have to be nailed when more users are coming through the doors lol :P
Conceive, Quantify & Do!
Skyline Game Engine - Lead Developer.
Please provide as much information as possible when asking for help.


Specs: OS: Win 10 64bit, CPU: Intel i7 3770 3.4ghz x 4 core(8 threads), GPU: Nvidia GTX 1060 6GB, Ram: 16gig DDR3, Windows on 250gb Samsung Evo 860
User avatar
SolarPortal
Skyline Founder
Skyline Founder
 
Posts: 3151
Joined: 29 Jul 2012, 15:56
Location: UK
Skill: 3D Modeller
Skill: 2D Artist
Skill: Programmer
Skill: Level Designer

Re: Not recognising my serial or license properly

Postby stev1rob » 13 Nov 2015, 13:06

Cheers, :D :D :D :D

Steven
stev1rob
Skyline Novice
 
Posts: 6
Joined: 09 Aug 2015, 07:49


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