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Run program fails

Run program fails

Postby Sealed » 12 Jul 2015, 15:54

good morning, I have problems when opening wing program for first time
Image
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Sealed
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Re: Run program fails

Postby SolarPortal » 12 Jul 2015, 16:05

Hi and welcome to the forums Sealed :D its a shame it isnt under better circumstances but we will try our best to help you :)

Q) What are the specs of your computer? cpu, ram, gfx and video memory etc...

Q) Has the software successfully booted before?

Q) Can you send the "Skyline_TechSupport.txt" and "Skyline.log" to the "support@aurasoft-skyline.co.uk" please.

Q) Can you go to the "$(SkylineSDK)/Skyline/Win32_Release" folder and open the plugin.cfg and make sure that the Plugin=Plugin_CgProgramManager does NOT have a "#" at the start which is a comment in this file.

Thank you and i believe this will be a starting point to find what the problem is :)
Skyline Game Engine - Lead Dev.
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Specs: OS: Win 10 64bit, CPU: Intel i7 4770 3.4ghz x 4 core(8 threads), GPU: Nvidia GTX 1060 6GB, Ram: 16gig DDR3, Windows on 250gb Samsung Evo 860

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Re: Run program fails

Postby Sealed » 12 Jul 2015, 16:49

1) Memory ram 4 gb, I not have graphics card, CPU: Intel Core 2 Duo E8400 @3.00 GHz x2
2) Skyline.log and Skyline_TechSupport.txt: =https://www.mediafire.com/folder/3c185aza63mbc04,dwv8bqjfvegp5c2/shared
4) plugin.cfg
    # Defines plugins to load

    # Define plugin folder
    PluginFolder=

    # Define plugins
    Plugin=RenderSystem_Direct3D9
    #Plugin=RenderSystem_Direct3D11
    #Plugin=RenderSystem_GL
    #Plugin=RenderSystem_GLES
    #Plugin=RenderSystem_GLES2

    Plugin=Plugin_ParticleFX
    Plugin=ParticleUniverse

    Plugin=Plugin_CgProgramManager

    #Plugin=Plugin_BSPSceneManager
    #Plugin=Plugin_PCZSceneManager
    #Plugin=Plugin_OctreeZone
    #Plugin=Plugin_OctreeSceneManager

Edit:
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Re: Run program fails

Postby SolarPortal » 12 Jul 2015, 17:16

Looking at the log files and it is crashing on the setting shadow properties.

Currently skyline's minimum specs are 512mb of video memory as seen on the free version page http://home.aurasoft-skyline.co.uk/download/

This will be lowered to a minimum of 256mb once we remove all the post fx from always being loaded on bootup as this eats a lot of video memory. Apart from removing the post fx and giving you a bespoke version of skyline, i am currently not sure what to do as i believe it is due to video memory specs. Even though we could get it working, when you make a scene; all the 256mb of ram will be quickly used up and most likely crash again.

Q) Have you got another PC you can test with?
Skyline Game Engine - Lead Dev.
Please provide as much info as possible when asking for help.


Specs: OS: Win 10 64bit, CPU: Intel i7 4770 3.4ghz x 4 core(8 threads), GPU: Nvidia GTX 1060 6GB, Ram: 16gig DDR3, Windows on 250gb Samsung Evo 860

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Re: Run program fails

Postby Sealed » 12 Jul 2015, 17:21

thank you very much for your answer try to get a video card but in my country are very expensive
that engine could recommend to create a game like Fiesta Online? do not consume as much as its engine Skyline?
logically to work while I am the money for silver video :(
Sealed
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Re: Run program fails

Postby SolarPortal » 12 Jul 2015, 17:39

well, since we don't like to turn anyone away from using skyline, i can create a version of skyline without the post processing.

The game "Fiesta Online" looks very low graphics consumption with low rez textures (maybe 128 or 256 at a push), no shadows apart from a blob shadow underneath the characters, low poly buildings etc... This may still run if made with these above features noted. It will take around an 15-20mins to create a version for you and around 15 mins to upload it.

Would you be willing to try?

Edit: We only have this issue because we are in Beta and will eventually be doing mobile development which has low consumption compared to a high end PC.

Also if you make all textures and materials use a basic mode shader, then the performance should keep well as the more advanced shaders required by skyline are meant for modern looking graphics in games :)
Skyline Game Engine - Lead Dev.
Please provide as much info as possible when asking for help.


Specs: OS: Win 10 64bit, CPU: Intel i7 4770 3.4ghz x 4 core(8 threads), GPU: Nvidia GTX 1060 6GB, Ram: 16gig DDR3, Windows on 250gb Samsung Evo 860

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Re: Run program fails

Postby Sealed » 12 Jul 2015, 17:47

Perfect I would try, I see your great support and be proud of being able to try the Skyline engine. :)

the thought of my team, is to create a "mmo" as Fiesta Online but with the difference to put a little more graphics not much so it can be used by low-income people.

the Skyline engine seems very interesting hope to try it, unfortunately I have no graphic plate right now :(

if you could adjust the engine Skyline for me would be great

Edit:
I, could buy the package skyline early next year, because our country at this time we not facilitating the delivery of dollars :(

My team and I already have a history and a good material to start work on a new "mmo" but we are seeing Engines options, the engine looks very good and I see, have good customer care, which is essential and reassures the customer to take its engine.

excuse me for my bad English
Sealed
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Re: Run program fails

Postby SolarPortal » 12 Jul 2015, 18:05

no worries, i shall respond soon. i have to take care of something on my end. I will be around 1 hour :)
Skyline Game Engine - Lead Dev.
Please provide as much info as possible when asking for help.


Specs: OS: Win 10 64bit, CPU: Intel i7 4770 3.4ghz x 4 core(8 threads), GPU: Nvidia GTX 1060 6GB, Ram: 16gig DDR3, Windows on 250gb Samsung Evo 860

Twitter: @SolarPortal
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Re: Run program fails

Postby Sealed » 12 Jul 2015, 18:08

perfect, I'll be here waiting for your prompt response
Sealed
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Re: Run program fails

Postby SolarPortal » 12 Jul 2015, 19:25

i am now compiling you a version without postFX :)

Edit: Now uploading :)

Edit2: All Done :) I have sent you a PM with the download :)
Skyline Game Engine - Lead Dev.
Please provide as much info as possible when asking for help.


Specs: OS: Win 10 64bit, CPU: Intel i7 4770 3.4ghz x 4 core(8 threads), GPU: Nvidia GTX 1060 6GB, Ram: 16gig DDR3, Windows on 250gb Samsung Evo 860

Twitter: @SolarPortal
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SolarPortal
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Re: Run program fails

Postby Sealed » 12 Jul 2015, 20:37

thank you at this time going to download and notified excuse my absence was a little busy at home

Test Edit:
the same result, crashes when attempting to open. thank you good friend, I anyway try to get a graphics card.
Sealed
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Joined: 12 Jul 2015, 15:44
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Skill: Level Designer

Re: Run program fails

Postby SolarPortal » 12 Jul 2015, 20:49

That's a shame. We tried what we thought of and hope that one day you can run skyline well and create some truly amazing games on our technology. Thank you for perservering :)
Skyline Game Engine - Lead Dev.
Please provide as much info as possible when asking for help.


Specs: OS: Win 10 64bit, CPU: Intel i7 4770 3.4ghz x 4 core(8 threads), GPU: Nvidia GTX 1060 6GB, Ram: 16gig DDR3, Windows on 250gb Samsung Evo 860

Twitter: @SolarPortal
Instagram: @SolarPortal
User avatar
SolarPortal
Skyline Founder
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Posts: 3631
Joined: 29 Jul 2012, 15:56
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