Editor won't start on Win 10 (FIXED)

[Shando]

Hi All,

Finally managed to update to Win 10 c/w WiFi

Unfortunately, I have now lost Skyline

Basically, I click on the Skyline exe and nothing happens. The _TechSupport.txt is blank (well, it has the "MAIN START" header, but that's all).

Skyline did work once (one of the first things I tested when I finally got Win 10 working), and the only things I've done, apart from a few cosmetic changes, is install "Classic Start Menu" and install an *unsigned* webcam driver.

I have had Task Manager running, and Skyline briefly (i.e. less than a second) pops up in there, but then disappears.

Any help would be greatly appreciated.

Thanks in advance

Shando

[SolarPortal]

Try removing the skyline.cfg and delete the 2 resource files and try to boot again.

Is this the latest v0.9.6?

[Shando]

Hi SP,

Still doesn't work, and yes, it's the latest version

Shando

[CreativeOcclusion]

This worries me...I was thinking about upgrading to 10 this weekend...

[SolarPortal]

Hmmm. try and reinstall skyline just in case of corruption.i now have windows 10 and skyline is running, but there are a couple of OS related bugs, perhaps yours is another one. All I do know is that skyline is windows 10 compatible.

Maybe try and run a compatibility mode or run as admin...
Have you rebooted. Windows 10 required several restarts in order to become stable for me and star fire.

Note: We will get to the bottom of this with you, but I will have have to leave at 10 this morning for a few hours so I may not respond for a while.

Edit: also check all your dependecies

[Shando]

Thanks SP,

I'll try reinstalling and see if that fixes it!

but I will have to leave at 10 this morning for a few hours

Ah, off to Edgbaston for the hour of play until England win huh

Shando

[TattieBoJangle]

A reinstall should do the job the problem with a update and not a clean install is it sometimes messes up registry files and even dependencies.

[SolarPortal]

@Shando lol, not really a sports fan myself, but funny none the less haha I hope the reinstall helps

@Tattie, yes good point

[AuShadow]

On the topic of win10 and skyline, I ask also having some issues, I have re downloaded the skyline commercial pack and it's fully downloaaaded but when I try and run the unpacker it crashes on me within a few seconds even if I haven't clicked install/go yet, any ideas here.

[Shando]

Hi AuShadow,

Have you checked the Skyline_TechSupport.txt and Skyline.log files? (in \Aurasoft\SkylineSDK\Skyline\Win32_Release)

If they don't help, then I would suggest taking a look at the Windows Error Report (.wer) file which may give some help?

These are usually located somewhere like here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\

and the Skyline one will have a name similar to this:

AppCrash_Skyline Editor.[long string here]\Report.wer

See if you can find it and take a look towards the end where it will give you a list of loaded modules, something like this:

Code: Select all

LoadedModule[75]=D:\Aurasoft\SkylineSDK\Skyline\Win32_Release\plugins\imageformats\qdds.dll
LoadedModule[76]=D:\Aurasoft\SkylineSDK\Skyline\Win32_Release\plugins\imageformats\qgif.dll
LoadedModule[77]=D:\Aurasoft\SkylineSDK\Skyline\Win32_Release\plugins\imageformats\qicns.dll
LoadedModule[78]=D:\Aurasoft\SkylineSDK\Skyline\Win32_Release\plugins\imageformats\qico.dll
LoadedModule[79]=D:\Aurasoft\SkylineSDK\Skyline\Win32_Release\plugins\imageformats\qjp2.dll
LoadedModule[80]=D:\Aurasoft\SkylineSDK\Skyline\Win32_Release\plugins\imageformats\qjpeg.dll
LoadedModule[81]=D:\Aurasoft\SkylineSDK\Skyline\Win32_Release\plugins\imageformats\qmng.dll
LoadedModule[82]=D:\Aurasoft\SkylineSDK\Skyline\Win32_Release\plugins\imageformats\qtga.dll
LoadedModule[83]=D:\Aurasoft\SkylineSDK\Skyline\Win32_Release\plugins\imageformats\qtiff.dll
LoadedModule[84]=D:\Aurasoft\SkylineSDK\Skyline\Win32_Release\plugins\imageformats\qwbmp.dll
LoadedModule[85]=D:\Aurasoft\SkylineSDK\Skyline\Win32_Release\plugins\imageformats\qwebp.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\winhttp.dll
LoadedModule[89]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[91]=C:\Windows\System32\rasadhlp.dll
LoadedModule[92]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL


This may, or may not, help the devs (if there is nothing in the Skyline techsupport or log files of course).

Regards

Shando

PS: be careful if you post the .wer file as I'm not sure if it contains identifying information or not.

[AuShadow]

ok got this from the windows app crash log:

Code: Select all

Version=1
EventType=BEX
EventTime=130829570543158567
ReportType=2
Consent=1
UploadTime=130829570544057726
ReportIdentifier=5bf82506-38c0-11e5-9bc5-e0699572ffe7
IntegratorReportIdentifier=1efc6d6d-fd3e-4b96-89b2-24202fbfe742
WOW64=1
NsAppName=Skyline_ComIndie_V0-9-0_Extractor_Windows_32bit.sfx.part1.exe
Response.BucketId=e95190abbe25e5a9d6c50c625f8e9c56
Response.BucketTable=5
Response.LegacyBucketId=115994682867
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Skyline_ComIndie_V0-9-0_Extractor_Windows_32bit.sfx.part1.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=00000000
Sig[3].Name=Fault Module Name
Sig[3].Value=ltc_game32-99265.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=1.0.0.1
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=559eccc7
Sig[6].Name=Exception Offset
Sig[6].Value=000a3a24
Sig[7].Name=Exception Code
Sig[7].Value=c0000417
Sig[8].Name=Exception Data
Sig[8].Value=00000000
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.10240.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=88b3
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=88b3afa4e50bb32642c962376e812019
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=340a
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=340a99253def394960ef7689d1446c5e
UI[2]=C:\Users\natha\Downloads\Aurasoft\Skyline_ComIndie_V0-9-0_Extractor_Windows_32bit.sfx.part1.exe
UI[3]=Skyline_ComIndie_V0-9-0_Extractor_Windows_32bit.sfx.part1.exe has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Users\natha\Downloads\Aurasoft\Skyline_ComIndie_V0-9-0_Extractor_Windows_32bit.sfx.part1.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\apphelp.dll
LoadedModule[5]=C:\Windows\AppPatch\AcLayers.DLL
LoadedModule[6]=C:\Windows\SYSTEM32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\USER32.dll
LoadedModule[8]=C:\Windows\SYSTEM32\GDI32.dll
LoadedModule[9]=C:\Windows\SYSTEM32\SHELL32.dll
LoadedModule[10]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[11]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[12]=C:\Windows\SYSTEM32\RPCRT4.dll
LoadedModule[13]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[14]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[15]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[16]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[17]=C:\Windows\SYSTEM32\advapi32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\shlwapi.dll
LoadedModule[19]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[20]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[21]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[22]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[23]=C:\Windows\SYSTEM32\OLEAUT32.dll
LoadedModule[24]=C:\Windows\SYSTEM32\SETUPAPI.dll
LoadedModule[25]=C:\Windows\SYSTEM32\CFGMGR32.dll
LoadedModule[26]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[27]=C:\Windows\SYSTEM32\sfc.dll
LoadedModule[28]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[29]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[30]=C:\Windows\SYSTEM32\sfc_os.DLL
LoadedModule[31]=C:\Windows\SYSTEM32\SortWindows61.dll
LoadedModule[32]=C:\Windows\SYSTEM32\IMM32.DLL
LoadedModule[33]=C:\Windows\SYSTEM32\MSCTF.dll
LoadedModule[34]=C:\Windows\SYSTEM32\COMDLG32.DLL
LoadedModule[35]=C:\Windows\SYSTEM32\OLE32.DLL
LoadedModule[36]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10240.16384_none_3bccb1ff6bcd1849\COMCTL32.DLL
LoadedModule[37]=C:\Windows\SYSTEM32\riched32.dll
LoadedModule[38]=C:\Windows\SYSTEM32\RICHED20.dll
LoadedModule[39]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[40]=C:\Windows\SYSTEM32\msls31.dll
LoadedModule[41]=C:\Windows\system32\uxtheme.dll
LoadedModule[42]=C:\PROGRA~2\Raptr\ltc_help32-99265.dll
LoadedModule[43]=C:\Windows\SYSTEM32\WINTRUST.dll
LoadedModule[44]=C:\Windows\SYSTEM32\MSASN1.dll
LoadedModule[45]=C:\Windows\SYSTEM32\CRYPT32.dll
LoadedModule[46]=C:\Windows\system32\dwmapi.dll
LoadedModule[47]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[48]=C:\Windows\SYSTEM32\ieframe.dll
LoadedModule[49]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[50]=C:\Windows\SYSTEM32\cryptsp.dll
LoadedModule[51]=C:\Windows\system32\rsaenh.dll
LoadedModule[52]=C:\Windows\system32\dataexchange.dll
LoadedModule[53]=C:\Windows\system32\d2d1.dll
LoadedModule[54]=C:\Windows\system32\d3d11.dll
LoadedModule[55]=C:\Windows\system32\dcomp.dll
LoadedModule[56]=C:\Windows\system32\dxgi.dll
LoadedModule[57]=C:\Windows\system32\twinapi.appcore.dll
LoadedModule[58]=C:\Windows\system32\USERENV.dll
LoadedModule[59]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[60]=C:\Windows\SYSTEM32\mshtml.dll
LoadedModule[61]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[62]=C:\Windows\SYSTEM32\WS2_32.dll
LoadedModule[63]=C:\Windows\SYSTEM32\NSI.dll
LoadedModule[64]=C:\Windows\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[65]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[66]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[67]=C:\Windows\SYSTEM32\winhttp.dll
LoadedModule[68]=C:\Windows\system32\mswsock.dll
LoadedModule[69]=C:\Windows\SYSTEM32\ieapfltr.dll
LoadedModule[70]=C:\Windows\SYSTEM32\uiautomationcore.dll
LoadedModule[71]=C:\Windows\system32\msimtf.dll
LoadedModule[72]=C:\Windows\SYSTEM32\DWrite.dll
LoadedModule[73]=C:\Windows\SYSTEM32\d3d10warp.dll
LoadedModule[74]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[75]=C:\Windows\SYSTEM32\MLANG.dll
LoadedModule[76]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[77]=C:\Windows\SYSTEM32\imagehlp.dll
LoadedModule[78]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[79]=C:\Windows\SYSTEM32\cryptnet.dll
LoadedModule[80]=C:\Windows\SYSTEM32\WLDAP32.dll
LoadedModule[81]=C:\PROGRA~2\Raptr\ltc_game32-99265.dll
LoadedModule[82]=C:\Windows\SYSTEM32\dbghelp.dll
LoadedModule[83]=C:\Windows\SYSTEM32\dbgcore.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Skyline_ComIndie_V0-9-0_Extractor_Windows_32bit.sfx.part1.exe
AppPath=C:\Users\natha\Downloads\Aurasoft\Skyline_ComIndie_V0-9-0_Extractor_Windows_32bit.sfx.part1.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=03BBA784CB75CC8010E80A0442A10036


hopefully it helps

[Shando]

Code: Select all

Sig[3].Name=Fault Module Name
Sig[3].Value=ltc_game32-99265.dll


This file looks like the culprit. Apparently it's something to do with the AMD Raptr In-Game Overlay (http://systemexplorer.net/file-database/file/ltc_game32-90652-dll).

So, I would suggest disabling Raptr and trying again??

HTH

Shando

[AuShadow]

nice pickup, working a treat now, will probably be the same for most amd users

[SolarPortal]

Nice shando that was a great find.
@AuShadow, I am happy you are able to install again.

[lordalmighty1]

my skyline refuses to start up on my win10 computer now, was working fine yesterday but today I cant get it to start up.. have restarted pc, tried admin rights etc and troubleshooter, all I get is a incompatible with win10 message from that.
did they release a minor update to win10 lastnight does any1 know of?. I cant for the life of me understand why yesterday it worked and now it don't, I have not changed anything that I can think of..

edit:- seems windows did indeed update at 7am odd this morning while I was asleep.. not cool ;/
4 updates marked from 6th-7th 3 defender definitions and 1 Cumulative Update for Windows 10 for x64-based Systems

[SolarPortal]

Sent you a pm but I will check to see if it runs on my computer later on

[SolarPortal]

ok, just updated to latest updates of windows 10 and skyline is still running

[TattieBoJangle]

Mines is also ok

[StarFire]

Both of the studio systems are now running latest patch and working fine. Looks like something else is amiss
LA1, SP will get you running

[lordalmighty1]

ok I'm thinking uninstall, but wont do that yet.

here is a screenshot of task manager.
it takes about 5 seconds for skyline to build upto the shown amount of usage before it auto closes itself.


all I get from the trouble shooter is skyline is not windows 10 compatible.

[SolarPortal]

tomorrow i can help guide you through cleaning the registry for skyline but there are posts online in our forums already showing how if you want to take a look

[lordalmighty1]

I got this when trying to re-input the serial after tattie walked me through the regedit thingy.

[lordalmighty1]

ok, after some time with tattie walking me through the regedit and not being any use for fixing the issue I have uninstalled deleted and redownloaded skyline etc from scratch. everything now works and is running fine .
no idea why what or how it all happened but I'm back to being able to use the software lol. thanks tattie for the help m8, and star/sp also

[TattieBoJangle]

When in doubt backup and reinstall works 99% of the time it was a strange one mind you it was as if something was blocking it from running but we ruled that out by turning everything off lol anyway glad you are back up and running.

[StarFire]

So pleased you are back up and running LA Phew

Well done Tatty + Thanks for helping