editor crash (FIXED)

[cosmo]

Hi,
I don't understand what suddenly happened: when I click on the Skyline icon to open it, the application always crashes.
Below there is the text, which I copied and pasted from the error window, to point out the issue:

Event name issue: APPCRASH
Application name: Skyline Editor.exe
version: 0.0.0.0
Application Timestamp: 55b8c465
Module's name where error occurs: Skyline Editor.exe
Timestamp module with errors: 55b8c465
Exception code: c0000005
Offset exeption: 013899a9
SO Version: 6.1.7601.2.1.0.256.1
ID local setup: 1040
Additional info 1: 0a9e
Additional info 2: 0a9e372d3b4ad19135b953a78882e789
Additional info 3: 0a9e
Additional info 4: 0a9e372d3b4ad19135b953a78882e789

Could you help me, please?
Thanks and regards

[SolarPortal]

Hi Cosmo,
Sorry to hear about the crash.
I think another one of our users suffered something similar, can you try these things and get back to us:

1) Restart Computer and Skyline.
2) Delete the 2 Resource cfg files but leave the one with _Base in its name and then boot skyline.
3) Please backup your registry and delete the "Aurasoft" folder under "Current User/Software" and boot skyline, enter activation license and attempt to load skyline.
4) Reinstall skyline with fresh files, but be sure too backup your asset library if you added your own content.

Note: If you need your license reset in order to activate again, then please pm me your serial no.

Thanks.

[cosmo]

Sorry, I've rebooted Skyline without solving the issue.

This is my s/n:

Order ID: 193Size: 23.96MBName: Skyline Game Engine - Commercial Indie Download Manager
Date Added: 31/01/2015Remaining: 199999997Download
Associated Serial Number(s):
Serial Number: *********** - type: Commericial Indie
Serial Number: *********** - type: Commericial Indie.

Thank you again!

EDITED: To hide Serial

[StarFire]

Thanks for the info. Just checked the Serial numbers and both are showing as "Not Used"
As far as we can see you have not activated Skyline yet? Maybe SP had reset them for you at some point.

2) Delete the 2 Resource cfg files but leave the one with _Base in its name and then boot skyline.
3) Please backup your registry and delete the "Aurasoft" folder under "Current User/Software" and boot skyline, enter activation license and attempt to load skyline.
4) Reinstall skyline with fresh files, but be sure too backup your asset library if you added your own content.

Have you tried all of the suggestions above and still having the problem?

[cosmo]

Hi,
I don't know why my serial numbers result as "Not used"...
Previously, I changed my machine (because it was broken and I lost all my data and apps), therefore I required to Skyline Team to got again your engine.

Ok, I tried again and I was wrong at step 2.
Now Skyline does work, but in the Console is printed out:
"Error: Skybox Material has failed to load as it does not exist!
Since Skyline V(0.7.6), you no longer need to use the .material in the material name which exists within the file.
Error: Skybox Material has failed to load as it does not exist!
Since Skyline V(0.7.6), you no longer need to use the .material in the material name which exists within the file".

So now the scene seems to be without skybox...
What's wrong?
Thanks!

[SolarPortal]

When both resource files are deleted, this will cause the engine to recreate the resource lists, which is where the skybox materials are found.

Sometimes skyline will require a reboot after recreating the resource lists to ensure everything loads correctly.